Problem Definition
- Leif Bessa
- 28 de mar.
- 2 min de leitura
Atualizado: 3 de abr.
5W1H
WHO - Who is affected by the problem and who is involved?
People who are disorganized with their finances and use their credit cards for different purchases.
WHAT - What are the effects of the problem?
Unnecessary expenses, emotional instability, lack of control over expenses and income, debts and lack of financial autonomy.
WHERE - Where does the problem occur?
On the credit card bill.
WHEN - When does the problem occur?
When the person begins to realize that they are spending unnecessarily but do not know how to improve this.
WHY - Why does the problem occur? Why is it important?
The problem occurs due to a lack of financial education, organization and time, causing unnecessary bills, such as fees and services that are no longer used, to be paid often unnoticed.
It is important because we can help the user with solutions to avoid unnecessary expenses and how to achieve greater control over their financial life, generating more autonomy and freedom of choice.
HOW - How does this problem occur? Who is impacted?
This happens when people buy things without planning and end up losing control of their money. It's like having multiple subscriptions to the same service, buying things you don't need on sale, or paying for services you no longer use. All of this ends up having a direct impact on your pocketbook, and in most cases, it goes unnoticed.
PROBLEM STATEMENT
Many people don't know how important it is to learn about money. This makes it difficult for them to take care of and organize their finances, affecting both their money and their mental health.
This causes problems for: a large part of the population in Brazil, especially credit card users.
Why: when buying things without planning and needing them, the user ends up losing control over what was purchased and paying for unnecessary products and services.
This is important because: we can help the user with solutions so that they can organize their expenses and make better use of their money, reducing stress related to money and improving their financial and mental life.